Hey there, my name is Patricia and do I have a story for you. Recently I moved into a condo with my partner in Toronto. We both work in the city and found a place that worked well for our budget and commute. Before moving in, our realtor pointed out that our building actually had Kitec plumbing – which is bad news. I’m no expert, but from my understanding, Kitec was used a lot when Toronto first started building more and more condos. It was cost effective but there have been many documented cases of pipes eroding or bursting over time. In fact, buildings with Kitec plumbing are actually harder to ensure, so you know it’s not good!
Naturally, we didn’t want to deal with the headache of having these pipes and mentioned it to the previous owners. They actually offered to pay to have the place outfitted with new pipes – which sounded too good to be true. Turns out, it was.
The Wrong Company For Our Tankless Water Heater Maintenance
Honestly, we didn’t know the first thing about plumbing or tankless water heaters. In the end, we learned much more than we liked though.
With new pipes in place, we hoped our problems were behind us. Unfortunately, shortly after we moved in, we noticed a problem with our hot water. It wasn’t hot. Naturally, we called someone to take a look and that was a mistake. We should’ve done our research.
The company we used seemed as good as any and quoted the right price for our budget. The problem was they couldn’t come back to finish the job for almost 2 weeks after their first visit! It was all smiles and reassuring answers at first, but a couple weeks without hot water was pretty brutal! Plus this was in March.
Luckily, we were telling this story to someone in our building and they suggested Novel Care for tankless water heater maintenance and repairs. They swore by them, so we gave ‘em a call.
Novel Care Is The Best For Emergency Tankless Water Heater Maintenance & Repairs
The team at Novel Care were very helpful and understanding of our situation with the other company. They dispatched someone to finish what the other guys started within hours of us calling them. No delays or excuses. Just great work. These guys are the real deal. We’d recommend them to anyone who wants a professional who will take care of an issue fast.
At Novel Care, we always put our customers first. Whether it’s an emergency or you’d like to schedule some tankless water heater maintenance, just call 647-243-3571 for our help. Rest assured that after more than 30 years of HVAC experience, we know the value in being there for our customers. We always get the job done right the first time. Give us a call.